Privacy Policy

Last Updated: 24th February 2024

Thank you for choosing Campbell Highland Hire for your camper van rental needs. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information when you visit our website, campbellhighlandhire.co.uk, and engage with our services.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

1. Personal Information:

Contact Information: We collect your name, email address, phone number, and other contact details to communicate with you regarding your rental and provide updates on our services.
Payment Information: When processing payments, we may collect your credit card details securely through our payment processor, Square.

2. Reservation Details:

Rental Information: We collect details about your camper van reservation, including dates, pickup/drop-off locations, and specific vehicle preferences.
We use Planyo for camper van bookings. Your booking information, including dates, pickup/drop-off locations, and specific vehicle preferences, will be shared with PlanYo.

3. Website Usage Information:

Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance your experience on our website and analyse usage patterns. You can manage your cookie preferences through your browser settings.
Google Analytics: We utilize Google Analytics to collect data on website traffic, user interactions, and other relevant metrics. Google Analytics may use cookies and other tracking technologies. For more information, refer to Google's Privacy Policy.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To process your camper van reservation and provide the requested services.
Communication: To communicate with you about your reservation, updates, and any relevant information.
Marketing: With your consent, we may send promotional materials, newsletters, and updates about our services.
Third-Party Services: Your booking information may be shared with Planyo for the purpose of managing reservations, and with Square for secure payment processing.

Data Security

We take the security of your information seriously and implement measures to protect it:

Secure Transactions: We use industry-standard encryption technologies to secure online transactions.
Limited Access: Access to your personal information is restricted to authorized personnel only.

Third-Party Disclosures

We do not sell, trade, or otherwise transfer your personal information to third parties unless we provide you with advance notice. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.

Compliance with Third-Party Privacy Policies

Our commitment to your privacy extends to our use of third-party services. Please be aware of the following:

Wix: Our website is hosted on Wix, and we comply with Wix's Privacy Policy. For details, refer to Wix Privacy Policy.
Planyo: We utilize Planyo.com for bookings, and your booking information is subject to Planyo's Privacy Policy. Details can be found at Planyo Privacy Policy.
Square: For secure payment processing, we use Square, and your payment information is handled in accordance with Square's Privacy Policy. Refer to Square Privacy Policy.
Google Analytics: We employ Google Analytics for website analytics, and usage data is governed by Google's Privacy Policy. Find more information at Google's Privacy Policy.

By using our services, you acknowledge and agree to the privacy practices outlined by Wix, Planyo, Square, and Google Analytics. It is recommended to review their respective privacy policies for a comprehensive understanding.

Cookies and Data Tracking

1. Cookies and Similar Technologies:

Use of Cookies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are placed on your device by a web server and help us analyze website traffic, remember your preferences, and improve our services. By using our website, you consent to the use of cookies.

2. Types of Data Tracked:

Website Usage Data: We may collect data on your interactions with our website, including pages visited, time spent on the site, and click-through information.
Device Information: We may collect information about your device, such as IP address, browser type, and operating system, to ensure proper functionality and security.

3. Purpose of Data Tracking:

Analytics: We use tracking data to analyse website usage patterns, improve user experience, and optimize our services.
Personalization: Tracking data enables us to personalize content and promotions based on your preferences and behaviour.

4. Managing Cookies:

Cookie Preferences: You can manage your cookie preferences through your browser settings. Most browsers allow you to control cookies, including accepting or rejecting them, and deleting stored cookies.

Your Consent

By using our website, you consent to the use of cookies and data tracking as described in this Privacy Policy. Please note that disabling cookies may affect your experience on our site.

Changes to Cookie Policy

We reserve the right to update our cookie policy periodically. Any changes will be reflected in this Privacy Policy.

Square's "Instant Profiles"

Square may use "Instant Profiles" to collect and store data about customers for our use. For details on how Square handles data, please refer to their privacy policy at Square Privacy Policy.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics may collect and process data in accordance with their privacy policy, available at Google's Privacy Policy.

Your Rights

You have the right to:

Access and Control: Request access to and control over your personal information.
Correction: Correct any inaccuracies in your personal information.
Deletion: Request the deletion of your personal information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the treatment of your personal information, please contact us using the Contact Form.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Please review the policy regularly for any changes.

By using our website and services, you agree to the terms outlined in this Privacy Policy.